Terms & Conditions

1. DEFINITIONS

"Company", "We", "Us", "Our" refers to KefaloniaTransfers.com, a transfer booking platform powered by KCG Travel, a destination management company operating in Kefalonia, Greece.

"Customer", "You", "Your" refers to any individual or legal entity who books a transfer service through our website, by phone, email, or contact form. The Customer must be at least 18 years of age and legally capable of entering into binding agreements.

"Lead Passenger" refers to the person who makes the booking on behalf of all passengers. The Lead Passenger is responsible for:

• Providing accurate and complete information during the booking process
• Ensuring all passengers are informed about the booking details
• Accepting these Terms & Conditions on behalf of all passengers
• Being financially liable for all booked services, including any changes, cancellations, or additional charges

"Passenger" refers to any person named in the booking as a recipient of the transfer service. All passengers must comply with these Terms & Conditions. Passengers under 18 years of age must be accompanied by an adult.

"Service" or "Transfer" refers to the private transportation of passengers by a professional driver and vehicle, between a designated pickup and drop-off location in Kefalonia, Greece.

"Booking Confirmation" is the official document issued by the Company and sent via email to the Customer after successful payment. It contains all relevant booking details and serves as proof of the contractual agreement.

2. ABOUT US

KefaloniaTransfers.com is a transfer booking platform powered by KCG Travel, a destination management company operating its own vehicle fleet in Kefalonia, Greece.

What We Do:

• We provide direct transfer services using our own professional fleet
• We offer private airport transfers, port transfers, and point-to-point transportation
• For VIP vehicles and during high-demand periods, we may use trusted third-party transport providers

Our Commitment:

• All vehicles are fully insured and maintained to the highest standards
• All drivers are professional, licensed, and experienced
• We guarantee quality service with punctuality and safety as our top priorities

3. BOOKING PROCESS

3.1 How to Book

Bookings can be made:

• Online: Through our website booking widget (preferred method)
• By Phone: +30 697 651 4295
• By WhatsApp/Viber: +30 697 651 4295
• By Email: [email protected]
• Contact Form: For special requests, group bookings, tours, and excursions

3.2 Booking Confirmation

A legally binding contract is created when:

1. You complete the booking process and make payment
2. We send you a Booking Confirmation via email

The Booking Confirmation contains:

• Booking reference number
• Service date, time, and route details
• Vehicle type and passenger count
• Pickup and drop-off locations
• Total price and payment status
• Contact information for assistance

3.3 Advance Booking Requirement

All transfers must be booked at least 24 hours in advance of the scheduled pickup time. Last-minute bookings may be accepted subject to availability and at our discretion.

4. PAYMENT METHODS & TERMS

4.1 Accepted Payment Methods

Online Booking (via Stripe):

• Credit/Debit Cards (Visa, Mastercard, American Express)
• Apple Pay, Google Pay
• Other payment methods supported by Stripe

Alternative Payment Methods (upon request via contact form only):

• Bank Transfer (payment must be received before service date)
• Payment Link (sent via email)
• Pay Driver (cash) - available only upon prior arrangement and confirmation

4.2 Payment Options

Option A: Full Payment

100% of the booking amount is paid at the time of booking.

Option B: Deposit Payment

• 30% deposit paid at the time of booking
• Remaining 70% automatically charged 48 hours before arrival date
• The same payment method used for the deposit will be charged for the balance

4.3 Payment Security

All online payments are processed securely through Stripe, a PCI-DSS compliant payment processor. We do not store your full credit card details on our servers.

4.4 Price Guarantee

The price quoted in your Booking Confirmation is final and guaranteed, provided:

• All information you provided at the time of booking is accurate
• No changes are made to the booking details
• No additional services or upgrades are requested

4.5 Currency

All prices are quoted in Euros (€) and include VAT unless otherwise stated.

5. PRICING POLICY

• Pricing is per transfer (one-way), not per person
• Prices may vary based on season, demand, vehicle type, and route
• We reserve the right to adjust prices for future bookings without prior notice
• Once your booking is confirmed, the price is locked and will not change (unless you request modifications that affect the cost)

6. CANCELLATION & REFUND POLICY

6.1 Cancellations by Customer

How to Cancel:

• Email: [email protected]
• Phone: +30 697 651 4295
• WhatsApp/Viber: +30 697 651 4295
• Contact Form: [LINK_PLACEHOLDER]

Refund Processing:

• All refunds are processed to the original payment method
• Refunds are issued within 7 days of cancellation approval
• Please allow 5-10 business days for the refund to appear in your account (depending on your bank/card issuer)

6.2 Cancellations by Company

In the rare event that we must cancel your booking:

• You will receive 100% refund of all amounts paid
• We will notify you as soon as possible
• We will offer alternative solutions (reschedule or alternative transport) where feasible

6.3 Return Transfers & No-Show

If you have booked a round-trip transfer (arrival + departure):

• If you are a no-show for the arrival transfer AND do not contact us to explain, we will attempt to contact you 24 hours before your departure transfer to confirm
• If we cannot reach you, the departure transfer will also be cancelled with no refund

7. CHANGES & AMENDMENTS

7.1 Free Amendments

Changes to your booking can be made free of charge up to 24 hours before the scheduled pickup time.

You can modify:

• Pickup/drop-off date and time
• Pickup/drop-off locations
• Number of passengers
• Vehicle type
• Flight/ferry details

How to Request Changes:

• Email: [email protected]
• Phone: +30 697 651 4295
• WhatsApp/Viber: +30 697 651 4295
• Contact Form: [LINK_PLACEHOLDER]

7.2 Price Adjustments

If your changes result in:

• Price increase: You must pay the difference before the change is confirmed
• Price decrease: We will refund the difference to your original payment method

Price differences are calculated based on current rates at the time of the amendment.

7.3 Last-Minute Changes

Changes requested less than 24 hours before pickup are subject to availability and cannot be guaranteed. If we cannot accommodate your change and you choose to cancel, standard cancellation fees apply (see Section 6).

8. PASSENGER & LUGGAGE CAPACITY

8.1 Passenger Capacity

Standard Vehicles (Taxi/Sedan - 1-4 passengers):

• Maximum 4 passengers regardless of age
• Children and infants count toward the total passenger capacity

Larger Vehicles:

• Capacity as specified in the vehicle description during booking

8.2 Luggage Allowance

Standard Allowance per Passenger:

• 1 medium-sized suitcase (max dimensions: 65cm x 45cm x 25cm)
• 1 piece of hand luggage (small backpack, handbag, laptop bag)

8.3 Special Equipment

We accept the following free of charge (in larger vehicles only):

• Wheelchairs (foldable)
• Bicycles (foldable)
• Strollers/prams
• Sports equipment (skis, snowboards, golf clubs)

8.4 Excess Luggage at Pickup

If, at the time of pickup, you have more passengers or luggage than declared in your booking:

1. Contact us immediately at +30 697 651 4295
2. We will make reasonable efforts to arrange a larger vehicle (subject to availability)
3. You will be charged the price difference based on current rates
4. If no suitable vehicle is available, you are responsible for arranging transport for excess passengers/luggage at your own cost
5. We will provide service only up to the originally booked capacity
6. No refunds will be issued for unused portions of the service

9. CHILD SEATS

9.1 Availability

We provide child safety seats free of charge upon request:

• Infant seats (0-12 months)
• Child seats (1-4 years)
• Booster seats (4-12 years)

How to Request:

• Select the appropriate child seat option during booking
• Specify the child's age and weight in the booking notes

9.2 Customer Responsibility

9.3 Own Child Seats

You may bring your own child seat if preferred. Please inform us during booking to ensure the vehicle is compatible.

9.4 Availability Disclaimer

While we make every effort to provide child seats, in rare cases (last-minute vehicle substitution, unforeseen circumstances), a child seat may not be available. In such cases:

• We will notify you immediately
• Children over 3 years of age must use a seatbelt
• Children under 3 years of age may travel in the rear seat without a restraint system (as permitted by Greek law in exceptional circumstances)

10. MEET & GREET SERVICE

10.1 Airport Pickups

For all airport pickups, our Meet & Greet service is included:

• Your driver will be waiting in the Arrivals Hall holding a sign with your name
• The driver will assist you with your luggage
• You will be escorted to the vehicle

10.2 Parking Area Pickup

If the driver cannot park at the Arrivals Hall due to airport regulations or heavy traffic:

• You will be notified by phone or SMS of the alternative meeting point (usually the nearby parking area)
• The driver will guide you to the exact location

10.3 Other Pickup Locations

Hotels/Accommodations:

• The driver will arrive at the entrance or reception area
• If access is restricted (narrow roads, large vehicles), we will inform you of the nearest accessible pickup point

Port/Ferry Terminal:

• The driver will meet you at the designated port arrival area or a nearby meeting point

11. WAITING TIME & PUNCTUALITY

11.1 Free Waiting Time

11.2 Flight/Ferry Delays

Delayed Arrivals:

• We automatically track your flight/ferry and adjust the pickup time accordingly
• No need to notify us unless you have concerns

Cancelled or Significantly Delayed Flights/Ferries:

If your flight/ferry is cancelled or delayed more than 3 hours, please contact us immediately. We will offer:

• Reschedule to a new arrival time (subject to availability)
• Full refund if you prefer to cancel

Early Arrivals:

• If your flight/ferry arrives earlier than scheduled, the driver will arrive at the originally scheduled pickup time
• Early pickup is not guaranteed but can be requested (subject to availability)

11.3 No-Show Policy

A "No-Show" occurs when:

1. You are not present at the designated pickup location at the scheduled time, AND
2. You cannot be reached by phone/email within the free waiting period, AND
3. You have not notified us of any delay or issue

How to Avoid No-Show Status:

• Ensure you are available at the scheduled pickup time
• Keep your phone on and available for calls/SMS
• If you anticipate being late, contact us immediately at +30 697 651 4295

12. DRIVER NO-SHOW POLICY

12.1 What Constitutes Driver No-Show

A "Driver No-Show" occurs when:

1. The driver does not arrive at the designated pickup location at the scheduled time, AND
2. The driver does not contact you to explain the delay or arrange an alternative meeting point

12.2 Our Commitment

We guarantee that:

• Our driver will be at the pickup location at the scheduled time
• If delayed by traffic or unforeseen circumstances, we will notify you immediately
• If a driver no-show occurs, we will investigate and take appropriate action

12.3 Compensation

If it is determined that a driver no-show occurred due to our fault:

• 100% refund of the transfer cost
• Reimbursement of any reasonable alternative transport costs you incurred (taxi, ride-share) upon submission of valid receipts

How to Report:

• Contact us immediately at +30 697 651 4295 or [email protected]
• Provide details of the incident (time, location, attempts to contact the driver)
• Submit receipts for any alternative transport arranged

13. VEHICLE TYPES & STANDARDS

13.1 Vehicle Images

13.2 Vehicle Substitution

We reserve the right to:

• Assign a larger vehicle of equal or higher category at no extra charge (e.g., if the booked vehicle is unavailable due to maintenance)
• Use multiple vehicles if necessary to accommodate your group

Customer-Requested Upgrades:

• If you request an upgrade to a higher vehicle category, the price difference will apply based on current rates

13.3 Vehicle Downgrade

If we must assign a smaller/lower category vehicle than booked:

• We will refund the price difference based on current rates
• We will notify you in advance and offer the option to cancel with a full refund

13.4 Vehicle Standards

All our vehicles:

• Are fully insured (public liability and passenger insurance)
• Meet Greek and EU safety and emission standards
• Are regularly maintained and inspected
• Are equipped with air conditioning
• Are clean and comfortable

14. ROUTES & TRAVEL TIMES

14.1 Route Information

• Route maps and estimated travel times on our website are for informational purposes only
• Actual routes may vary due to traffic, road conditions, or road closures
• We cannot guarantee exact travel times

14.2 Alternative Routes

If the planned route is inaccessible due to:

• Road closures
• Roadworks
• Accidents
• Weather conditions

The driver will take an alternative route at no extra charge.

14.3 Pickup/Drop-off Adjustments

In some cases, due to roadworks, narrow roads, or large vehicle restrictions:

• The driver may pick you up or drop you off at a nearby accessible location (within reasonable walking distance)
• You will be informed in advance if this is necessary

15. LIABILITY & RESPONSIBILITY

15.1 Our Liability

We accept limited liability for direct damages caused by our negligence or failure to perform the service as agreed.

We are liable for:

• Driver no-show without valid reason
• Failure to provide the booked service
• Direct damages caused by driver negligence (accidents, injury)
• Loss or damage to luggage (if proven to be our fault)

15.2 We Are NOT Liable For:

Indirect/Consequential Damages:

• Missed flights, ferries, trains, or connections
• Additional accommodation or transport costs
• Lost business opportunities or revenue
• Emotional distress or inconvenience

Delays Caused by External Factors:

• Traffic congestion
• Road accidents involving third parties
• Weather conditions
• Police checks or road closures
• Airport/port delays

Customer Errors:

• Incorrect booking information (wrong date, time, flight number, address)
• Failure to appear at the pickup location
• Insufficient advance notice for changes

Items Left in Vehicle:

• While we will make reasonable efforts to locate and return lost items, we are not responsible for belongings left in the vehicle

15.3 Customer Responsibility

You are responsible for:

• Providing accurate and complete booking information
• Being present at the pickup location at the scheduled time
• Having all necessary travel documents (passport, visa, tickets)
• Complying with Greek laws and regulations
• Ensuring all passengers behave appropriately (see Section 17)
• Reimbursing us for any fines or damages caused by your actions

15.4 Insurance

All transfers are covered by:

• Public Liability Insurance (as required by Greek law)
• Passenger Insurance (third-party liability)

16. FORCE MAJEURE

16.1 Definition

Force Majeure refers to extraordinary and unforeseeable events beyond our control, including but not limited to:

• Natural disasters (earthquakes, floods, fires, severe storms)
• Strikes, labor disputes (not involving our company)
• Government actions (lockdowns, travel bans, road closures)
• Civil unrest, riots, terrorism
• Pandemics or epidemics
• War or military conflict
• Severe weather conditions making travel unsafe

16.2 Our Obligations in Force Majeure Events

If a Force Majeure event occurs, we will:

1. Notify you immediately via phone or email
2. Offer alternatives where feasible:
   • Reschedule to a later date/time
   • Provide an alternative route (if safe and accessible)
3. Issue a full refund if the service cannot be delivered

16.3 Limitations

17. PASSENGER CONDUCT

17.1 Expected Behavior

All passengers are expected to:

• Behave respectfully toward drivers and other passengers
• Follow the driver's instructions regarding safety and vehicle rules
• Comply with Greek laws and regulations

17.2 Prohibited Behavior

We reserve the right to refuse service or terminate the transfer immediately (with no refund) if a passenger:

• Is under the influence of alcohol or drugs
• Displays threatening, abusive, or violent behavior
• Endangers the safety of the driver, other passengers, or third parties
• Smokes inside the vehicle (smoking is strictly prohibited)
• Possesses weapons or illegal substances
• Consumes alcohol inside the vehicle

17.3 Damage to Vehicle

If you cause damage to the vehicle or require special cleaning (e.g., vomiting, spills):

• You will be charged the actual cost of repairs or cleaning
• We will provide an invoice from a qualified service provider
• Payment is due within 14 days of receiving the invoice

17.4 Pets

Pets are not allowed in our vehicles, with the following exception:

• Guide dogs and service animals are permitted free of charge

18. COMPLAINTS & DISPUTE RESOLUTION

18.1 How to File a Complaint

If you are dissatisfied with our service, please contact us:

• Email: [email protected]
• Phone: +30 697 651 4295
• WhatsApp/Viber: +30 697 651 4295
• Contact Form: [LINK_PLACEHOLDER]

18.2 Complaint Processing

We will:

1. Acknowledge receipt of your complaint within 48 hours
2. Investigate the matter thoroughly
3. Provide a written response within 15-30 days (depending on complexity)

18.3 Refunds & Compensation

If your complaint is upheld:

• We will issue a refund or compensation as appropriate
• Refunds are processed to the original payment method
• Processing time: 7 days from our decision (allow 5-10 business days for bank processing)

18.4 Proof of Expenses

If you request reimbursement for alternative transport or other costs:

• You must provide valid receipts or invoices
• We will only reimburse reasonable and necessary expenses

19. LEGAL FRAMEWORK & JURISDICTION

19.1 Governing Law

These Terms & Conditions are governed by the laws of Greece and the European Union.

19.2 Jurisdiction

Any disputes arising from these Terms or your booking shall be subject to the exclusive jurisdiction of the Courts of Kefalonia, Greece.

19.3 EU Consumer Rights

These Terms comply with:

• EU Directive 2011/83/EU (Consumer Rights Directive)
• Regulation (EU) 2016/679 (General Data Protection Regulation - GDPR)

20. DATA PROTECTION & PRIVACY (GDPR)

20.1 Data We Collect

We collect the following personal data:

• Contact Information: Name, email, phone number
• Travel Details: Flight/ferry number, arrival/departure times, pickup/drop-off addresses
• Payment Information: Credit/debit card details (processed securely by Stripe)
• Technical Data: IP address, browser type, device information

20.2 How We Use Your Data

We use your data to:

• Process and confirm your booking
• Communicate with you about your transfer (confirmation, reminders, changes)
• Assign drivers and vehicles
• Improve our services
• Send a post-service quality review email

20.3 Data Retention

We retain your data for:

• 11 years (as required by Greek accounting and tax law)
• After this period, your data will be securely deleted

20.4 Data Sharing

We do not share your personal data with third parties, except:

• Stripe (payment processing)
• Email service provider (for sending confirmations and communications)
• Greek authorities (if required by law)

20.5 Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data (subject to legal retention requirements)
• Object to data processing
• Port your data to another service

To exercise your rights, contact us at: [email protected]

20.6 Data Security

We use industry-standard security measures to protect your data, including:

• SSL/TLS encryption for all data transmission
• Secure payment processing via Stripe (PCI-DSS compliant)
• Regular security audits

For more information, please read our full Privacy Policy at: kefaloniatransfers.com/privacy-policy

21. WEBSITE TERMS OF USE

21.1 Intellectual Property

All content on KefaloniaTransfers.com, including text, images, logos, design elements, and software, is the property of KCG Travel and is protected by Greek and international copyright laws.

You may NOT:

• Copy, reproduce, or distribute any content without our written permission
• Use our website for commercial purposes (reselling, affiliate marketing, etc.)
• Scrape, deep-link, or use automated tools to extract data
• Reverse-engineer or attempt to access restricted areas of the website

21.2 Permitted Use

You may use our website solely for:

• Booking personal transfer services
• Viewing information about our services
• Contacting us for inquiries

22. PROMOTIONAL CODES & DISCOUNTS

22.1 Promotional Offers

From time to time, we may offer promotional codes, discounts, or special offers.

Terms:

• Promotional codes are subject to availability and expiration dates
• Only one promotional code can be used per booking
• Promotional codes cannot be combined with other offers
• Codes are non-transferable and have no cash value

22.2 Rebooking Prohibition

23. SPECIAL SERVICES

23.1 Private Tours & Excursions

We offer private tours and excursions in partnership with KCG Tours.

How to Book:

• Use our contact form or email [email protected]
• Tours are customizable and priced based on itinerary, duration, and group size

23.2 Group Bookings & Charter Services

For large groups (10+ passengers) or charter bus rentals:

• Contact us via the request form or email [email protected]
• Custom quotes will be provided based on availability and requirements

24. CONTACT INFORMATION

25. AMENDMENTS TO TERMS

We reserve the right to amend or update these Terms & Conditions at any time. Changes will:

• Be published on our website with a "Last Updated" date
• Take effect immediately upon publication

Existing Bookings:

• Changes will not affect bookings already confirmed
• Your booking is governed by the Terms in effect at the time of booking

Notification:

• For significant changes, we may notify you via email (at our discretion)

26. SEVERABILITY

If any provision of these Terms & Conditions is found to be unlawful or unenforceable:

• The remaining provisions shall remain in full force and effect
• The invalid provision shall be replaced with a valid provision that most closely reflects the original intent

27. ENTIRE AGREEMENT

These Terms & Conditions, together with your Booking Confirmation and our Privacy Policy, constitute the entire agreement between you and KefaloniaTransfers.com.

Any prior communications, representations, or agreements (verbal or written) are superseded by these Terms.

28. LANGUAGE

The original version of these Terms & Conditions is in English. In the event of any discrepancy between the English version and any translation, the English version shall prevail.

29. ACCEPTANCE

Thank you for choosing KefaloniaTransfers.com.
We look forward to serving you!